Shipping Information

Direct Discount USA Shipping Information

Shipping for each item is defined by the item and its weight. We do offer combined shipping so if you are ordering more than one item, you will be eligible for combined shipping prices. If you need more details or something in a hurry, give us a call, we will be happy to help.

---

Return & Exchange Policy

10 Day Exchange period
Any defective item may be returned within 10 days from the date of receipt for an exchange.

A Return Merchandise Authorization (RMA) number is required for all returns.
A 20-25% restocking fee applies to all returns. Shipping charges are "services used" and are not refundable. No refund or exchange after 5 days of receipt. Warranty issues are for specific item replacement only, not entire kit.

• directdiscountusa.com cannot be held responsible for lost or damaged items while in transit back to us. It is recommended that Customers ship via FedEx or UPS with package tracking and adhere to shipping company's packaging guidelines and properly insure package.
• Physical damage to any product will void the product's warranty. Modifying a product in a permanent way is considered physically damaged. directdiscountusa.com cannot honor warranty items that have been bent, have cracks or chips, burnt or otherwise sustained any other type of physical damage. Physical damage voids any warranty previously implied for any product.
• Shipping, handling and insurance charges are services that have been performed cannot be refunded.
• Refunds are issued back to the original source of the purchase. We do not issue store credit.

ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING.
Items that are not retuned complete are not acceptable and will be returned to the customer at the customers expense. A return will not be processed in the event ANY item(s) included in the original shipment to you is not present in the returned package. ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.

The following criteria will be followed in rejecting returns and refusing credit:
     A. Products which are improperly packaged
     B. Products with any standard certification labels removed (UL listing, capacity, brand name)
     C. Products with SERIAL NUMBER which does not match SERIAL NUMBER on invoice.
     D. Item received without having an RMA issued by a directdiscountusa.com service representative.

PRODUCT DAMAGE:
     E. Cracked components or damage to any circuit boards
     F. Any dents, scratches, defacement or abuse of product
     G. Torn or punctured tape seals
     J. Loose, damaged or removed screws/fasteners

Products damaged through negligence or due to poor return packaging will void the warranty and will be returned without replacement at the customer's expense. UPS Packaging Guidelines

Return & Exchange Procedure

All returns and exchanges require that you obtain an RMA code before the merchandise will be accepted for a return or exchange. RMA codes may be obtained by contacting directdiscountusa.com by email or phone. The RMA code will need to be obtained in advance and needs to be attached to the item(s) to be returned. The RMA code needs to be attached in plain view in order for the item(s) to be accepted for inspection.

• EZ-Glide 36V Bikes
• EZ-Glide 24V Bike Kits
• Accessories
• Batteries
• Replacement Parts
• Miscellaneous

• Why EZ-Glide
• EZ-Glide FAQ's
• Current Order
• Search
• Terms

Duffel Bag
click here

We are currently completing our website, during this time we encourage you to call us to answer any questions you may have. 

• Web Development
• Classified Ads
• Internet Security